Management of user data and rights

What is the RGPD/GDPR?

The General Data Protection Regulations (‘GDPR’ or ‘RGPD’ in Spanish), which replaces the regulations and begins to be applied on 25 May 2018, came into force on 25 May 2016. Its intention is to reinforce and unify the protection, by providing the clients with control over their personal information.

Why is my personal information needed?

We basically need your information in order to provide our services. Furthermore, we could use them with the aim of improving the services rendered by compiling some data, such as the following ones: information related to the user and the device utilized and information that concerns reference, platform use and questions and answers.

This information is uniquely compiled in order to offer a better user experience to our clients and we will never share it with a third party for commercial purposes – in case we start doing that, we would be obliged to communicate it.

If you connect your Séntisis account with an account of any social network (or any other third party’s app), we could gather some available data in that account, but only for offering our service. For example, it would be necessary in order to receive some metrics and messages that would be then available in the platform. You can revise your accounts privacy settings – in your social networks – in order to know better what kind of data you share with us.

Can I see, change or delete my personal information? Can I oppose or restrict the access to them?

Yes, you can. You can send an e-mail to support@sentisis.com by requesting it. Your request will be sent to the data protection officer of Séntisis.

What kind of information is compiled?

· The information of the registered account: name, position, e-mail and company name.

· Data that concern the usage when you interact with our services.

· The kind of device with which you access our services and data related to that, including your IP address and the type of browser you use. We could determine your geolocation by focusing on your IP address.

· If you log on our web page from an external e-mail, such as a link or an e-mail from another web, we store all the information related to that source.

· We use tracking apps, which make use of cookies and pages labelling – web beacons or web bugs – with the aim of accumulating anonymous data about the visitors of our web page. These data could enclose user data and information about the usage.

With whom do we share all the data?

Currently, we use Sentry – for the track errors – , Intercom – for our customer service – and Mixpanel – for the user experience – as third party services. This kind of services are exclusively thought for improving our product and it does not have any commercial purpose.

How to Access and control your information

There exist different available options. We present here a summary of some of the options, in which you can find how to execute them and their limitations:

· Access and updating of your information: our services and the related documentation provide you with the possibility of accessing and updating certain information in relation to the rendered service. You can update your profile information in the profile-settings section and modify the content by using the available editing tools.

· Deactivate your account: if you do not want to use our services anymore, you can request the deletion of your account in support@sentisis.com.

· Once the contract ends or your account is deleted, your user account will be also permanently deleted in our systems in a reasonable period of time. You will not have access to any service that requires a Séntisis account.

· Deciding not to receive any kind of announcement: you can decide not to receive advertising information or information related to our company by making use of the link which is included in each e-mail – please, keep in mind that you will not receive relevant announcements.

· Sending a ‘Do Not Track’ request in your browser: some browsers have included a ‘Do not Track’ – DNT – option, which allows you to send a signal to the web pages that you visit in order to specify that you do not want to be tracked. Due to the fact that there is not a standard methodology for interpreting a DNT signal, our services do not respond to this kind of requests.

More information…

If you want to know more, do not hesitate to visit the rest of the documentation of our Política de Privacidad and Política de cookies.

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